Cash on delivery (COD) is one of the payment system options offered by the market when buying online. This feature is introduced to make it easier for buyers who do not have a bank account number to make payments or transfers online. COD can also reduce the risk of purchased goods not arriving at the address when the buyer is unsure of the store’s credibility.
Many have now used the COD system because it is seen as more convenient and increases confidence because payments are made on the spot after the goods arrive. However, behind these conveniences, there are unfortunately still many who do not really understand how it works. Although it is important that buyers understand in advance the terms of all types of payments, including cash on delivery.
Here are some things users of the COD system do when they shop. It should not be imitated, but let’s try to study it to understand it better and make shopping activities more fun and profitable for all parties.
1. I don’t understand the role of the courier in the COD system
Couriers are often the number one easy target for COD buyers if something doesn’t match the products ordered, even in regards to the delivery process or damaged packaging. Although the courier is a person who works with the delivery and packaging service provider, not a seller or employee of the market.
Therefore, it is very wrong to point out if we waste energy protesting to scold the courier if he wants to protest the purchased goods. First, carefully understand the provisions of COD, and do not embarrass yourself or harm others.
2. You were not at home when the merchandise arrived.
Actually, we can anticipate this by monitoring the tracking function or tracking the delivery progress of goods available in each e-commerce application based on the delivery receipt number. This feature should be used optimally by buyers when they shop using the COD system. Do not let the courier arrive when the house is empty and the package has not been paid for.
Be sure to schedule the estimated arrival of the package before you travel, or you can contact customer service or contact forwarding and make an appointment for the merchandise to arrive when we’re home.
If this condition cannot be avoided, the courier will usually contact the buyer’s contact listed on the package and make a deal with the buyer safely. For example, deposit payment money to neighbours or deposit payment transfers through messaging. Do not harm the delivery service by sending twice the next day.
3. Not careful and thorough before buying
Not just for COD, but this step is important for all payment methods. Buyers should be careful when buying online and check everything carefully, such as the authenticity of the store, testimonials, the type and quality of the products to be purchased and confirm the needs of the products before placing the order. Even if you are not satisfied or will cancel the item you are about to buy, please make sure that we understand and follow the cancellation procedure correctly.
4. Not preparing the exact money
It’s not urgent, but there’s nothing wrong with it if we make the courier’s job easier by providing the right money. It’s also more efficient for those of us who have other things to do right away instead of waiting for the courier to scramble for change. By tracking the delivery progress, we can prepare the correct money for advance payment.
You don’t always have to use cash, cashless guys can choose to pay without cash when using the COD system. Usually, the courier will prepare an EDC machine or a special barcode for transfer payment. This is more practical and efficient, but first, make sure this method is available
5. Please do not open the package before paying
Don’t be angry or offended if the courier refuses to open the package before paying. Because choosing the cash delivery payment method through e-commerce, it means that we spend the item, only that the payment is made on the spot. So when the package has not been paid to the courier, we have no right to open the package.
If you are going to open the package to ensure that the condition of the item is not damaged during shipping, it is recommended to make an agreement with the courier and record a video of unpacking your package as evidence if the damage is found. The courier will then return the merchandise to you free of charge.
If after we have paid and found that the merchandise does not match, we can file a complaint or return according to the procedures of the seller or the electronic business where we bought. So don’t get me wrong again, cash on delivery is the time for you to pay, don’t buy anymore and don’t buy when the item doesn’t fit you.